Importance of Customer Service on Social Media & In Person

A customer wants, need, and expectations are all different from one person to another. Customer service is one of the best ways to differentiate people’s companies from other marketplaces/businesses. Research shows that 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. Customer experiences are always based off their … Continue reading Importance of Customer Service on Social Media & In Person

To (Digitally) Serve Man

I cannot pass up a good "Twilight Zone" reference. As with many technological advents, updates to customer service have solved many problems while creating several new ones---like the proverbial balloon that gets compressed in one area, only to expand in another. Have the trade-offs been succcessful or worthwhile? Good customer service is expensive, and should … Continue reading To (Digitally) Serve Man

Set your metrics in motion with Facebook Video Ads

Why use Facebook Video Ads? Is a good practice to use Facebook Video Ads because this can be an efficient way to stand out among the stillness of the Newsfeed. When people scroll on Facebook, must be a way to capture their attention. By using videos, you can get people attention, and this can turn … Continue reading Set your metrics in motion with Facebook Video Ads

Small Businesses Scoring Big Touchdowns

Big Companies Using Super Bowl Ads:  “TOUCHDOWN! WHHOOOO!” my Dad yells from the living room. I peek over to see that his favorite team had just made a touchdown during the super bowl game. Shortly after, the game is interrupted by a couple ads. Coca-cola, State Farm, M&M’s, etc. These brands are well-known by all super bowl fans, why do they need to spend so much on one advertisement? Amy Avery, a winning super bowl … Continue reading Small Businesses Scoring Big Touchdowns

Build. Search. Grow. LinkedIn

Social Selling- Leveraging your professional brand to fill your pipeline with the right people, insights, and relationships.Koka Sexton, Sr. Social Marketing Manager LinkedIn Why LinkedIn? What is the importance of using this platform? LinkedIn is a great tool, probably currently the best out there, to help you to land a job, network with like-minded individuals, … Continue reading Build. Search. Grow. LinkedIn

Who are you with out Social Media?

https://www.tutorialspoint.com/why-has-social-media-become-an-integral-part-of-life   It’s hard to believe there was a time with out social media. The only way a person is now identified is by their social media profiles.  Any time someone wants to know anything about someone all they have to do is google that person.  Every single one of their profiles will appear, also those that have the same name.  But … Continue reading Who are you with out Social Media?