After being in this class for eight weeks and having to learn more about social media marketing and what is really is. So what really sets social media apart from other media channels, such as television, newspapers, and radio? As a form of digital media, social media is like other “non-social” digital channels in that … Continue reading Final Thoughts →

A customer wants, need, and expectations are all different from one person to another. Customer service is one of the best ways to differentiate people’s companies from other marketplaces/businesses. Research shows that 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. Customer experiences are always based off their … Continue reading Importance of Customer Service on Social Media & In Person →

Social media plays a crucial role in making connections between people and relationships. It is a valuable tool of communication with others locally and worldwide, as well as being able to share, create, and spread information. Social media has been around since 1997 when the National Science Foundation launched a robust nationwide digital network known … Continue reading Importance of social media →