The two brave cats are drifting in the steel washtub among the icebergsin the sea. Their ship is called Catanic. Let’s chat about YouTube. I don’t know about you, but I’ve spent many wasted hours watching silly cat videos. YouTube is a fun source of entertainment, but it also has many benefits for marketers. According … Continue reading There’s more to YouTube than silly cat videos? →

In a world dominated by social media, corporations’ presence and their usage of customer service online is of the utmost importance. Walking into a store and waiting in line? Calling into a 1-800 number? Sending an email that takes 5-7 business days for a response? “Ain’t nobody got time for that.” Social media has opened … Continue reading Social Media Customer Service →

In the past companies customer service was restricted to being either in person or over the phone. Nowadays brands need to extend their customer service from the interactions of old to the online space. Social media definitely helped brands not only get in touch with their consumers, but helps them stay relvevant. Now instead of … Continue reading Social Media Customer Service: Excel or Flop →

Customer service is all about matching customer expectations. Whether you’re a corporation with support teams around the world, or a rookie entrepreneur working from home it is important to always be engaged. Being involved with customers doesn't have to include communicating with them every day, but being attentive to the customers needs in which can help grow any company. … Continue reading Excellent and Unpleasant Customer Service →

I feel like customer service is always a make-or-break deal especially if you work in sales  I have had many good and bad customer service moments. In this blog, you will hear some of my experiences with good and bad customer service and what is good and bad customer service to me.  One example of … Continue reading What makes good customer service →

It's always important to respond to customer complaints. If your customers feel ripped off and you don't respond to the situation, customers are still gonna feel ripped off and will want to shop less from you. If you respond to them in a positive manner, it can make them feel like you care for them. … Continue reading The Dangers of Leaving Customers Hanging →

Great customer service is always expected, whether the business selling an experience, a product, or food the customer deserves the best service. Great customer service is what truly distinguishes a good business from a great one but even the greatest of businesses will fail in some aspect. How do these businesses bounce back from these … Continue reading The Good, The Bad and The Ugly of Customer Service →

“The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.” - Jeff Bezos Thank goodness for fast shipping! That’s the voice of someone who clearly is not excited about the opportunity to leave you blushing with great customer service. I have worked in the … Continue reading Serving up customer service: Sarcasm, Non-Response, and Disrespect – All free add-ons!! →

When people think of social media they think of talking to other people on social media and getting to see their favorite influencers on their favorite platforms. Everyone wants their favorite influencer to respond to them. When it comes to high end brands, it's hard to get the brands to not respond to customers. But … Continue reading Social Media Extra →

Back in my day (HA! I sound like my parents), when you needed help with a product or service, you could either call the customer service line or go into the store for assistance. As someone who has an aversion to talking on the phone, I was thrilled when companies started offering service chats on … Continue reading Customer Service on Social Media: The Good, The Bad and The Ugly →