Despite the political choices the company has made, as I discussed in my past blog, I’m a huge Pinterest fan. I use Pinterest everyday and honestly it's addicting sometimes. As a designer of social media content, posters, logos and branding it's an incredibly important resource in my creative process. I've always been a visual learner, … Continue reading Pinterest Continues becoming a Creative Community Fosterer.
Sentiment analytics sounds complex and confusing, but what exactly is it? Sentiment Analytics is a fancy term that means technologies attempt to understand and interpret human emotions. Reading through chapter nine, I found this idea fascinating. Towardsdatascience.com defines Sentiment Analytics as the following: “Contextual mining of text which identifies and extracts subjective information in source … Continue reading Can Technology Really Understand Emotions?
Chapter 6 is Managing Social Media Communications and Planning Cycles. It talks about the significance of making plans for social media communications, transforming strategic objectives into actionable tasks, as well as the development of policies relative to the daily management of social media. This chapter takes all that has been learned so far, shows how … Continue reading C6 Points
"Hello, thank you for calling customer service, how can I help you? This is a phrase that I'm sure most of us have heard at least once in our lifetime. It is a common phrase for customer service and often one we dread simply because we have to talk to customer service. At least in … Continue reading “Hello, how can I help you?”
Who hasn’t gone to look through the comments a brand’s post to see a litany of “hey my product never showed up after it shipped” or “my product broke after 1 use and no one’s responded to my emails” type of messages? Depending on the brand there’s either a detailed response, a generic “We’re so … Continue reading Costumer Service Comment Section
We all know customer service is the last thing corporations think about, and there isn't much we can do to change that. You see it all the time on social media sites that have the comments turned on. Every response is nothing but a bot, so it looks like they care, but in reality, they … Continue reading Customer Service is a Scam.
Imagine a scenario in which you signed up for a new social media platform a few weeks ago. You signed in the first day and logged out when you were done, everything was fine. A few weeks pass and you decide you want to log in to that platform once again, little did you know … Continue reading The Customer Service Experience
We all have at one time or another a customer service representative that wasn't able to answer a question, resolve a problem, seemed crabby, didn't appear to be concerned about the issue, or nobody responded to an email or phone call. That will be experiences that you will share with friends and family that the … Continue reading Social media and customer service in the same sentence, absolutely!
Social media sites are the place to be and everyone wants to be there. Including some gutsy businesses. As a social media user and shopper, what comes to mind first when you think of what makes a good business? What has made some of the experiences you have had with sellers really stand out? For … Continue reading Social Media: Does It Help or Hinder Companies?
“Good morning, thank you for calling/reaching out to XYZ Company, this is Angie, how may I assist you?” This line has been said by myself for more years than I care to mention and it now carries over into the social media world that I work in for my current job. The line above is … Continue reading No longer waiting on hold for customer service, I WANT SERVICE NOW!