Is the customer always right?

I feel like we grow up hearing the words, "the customer is always right" How true is that statement? Is the customer right if it is breaking company policy or causing you to lose money? Policies are in place for a reason. If you paid with a credit card, and want cash back when you … Continue reading Is the customer always right?

Customer Service

We have all had complaints in a store, or with an online service and of course, they offer customer service, sometimes not competent customer service, but customer service nonetheless. Customer service comes either in person, a representative in a cubicle somewhere in the world, or now, someone working for the social media page of a … Continue reading Customer Service