Well, WE DO! When it comes to customer service, you want it to be good and when it isn't you want people to know about it. Some companies pride themselves on having great customer service and others not so much. I myself don't know anyone that wants bad customer service, unless you plan to go … Continue reading Who needs good customer service? →

Digital marketing is everything to me, and just about everyone else too. Not only do I use it in my personal life like 90% of Americans, but I’m also a digital marketing apprentice for a veterinary clinic. As NWTC instructor Lisa O’Halloran likes to reiterate, everyone is a marketer and everything is marketing. This is … Continue reading Me and the Consequences of the Internet →

Customer Service is one of the most important components that a business uses to communicate with its customers. Adequately and professionally understanding customer service and consumer behavior allows you to maneuver and reach a solution for whatever it is that the customer needs service in. One of the best and exciting times in anyones life … Continue reading Customer Service Online →

I recently left my customer service job through Procter and Gamble so I feel that I have a sense of good and bad customer service. Customer service is a complicated industry to work in. That said, it can create a customer's overall experience with the brand. With customer service, some good examples that I have had have … Continue reading Positive Customer Service →

“We get to live in a time where we can use social media as a tool” Gigi Hadid Social media marketing has become an essential part of every business's marketing strategy. With the rise of social media platforms like Facebook, Twitter, Instagram, and LinkedIn, businesses have found new ways to connect with their audience and … Continue reading The Importance of Social Media Customer Service →

Good customer service on large social media websites is key! Many people who are on social media have learned to keep an eye out for scams whether it's botched Photoshop touch-ups, false information, or brands that don't live up to the quality that they promised. Having a good customer service team can help save your … Continue reading The difference that good customer service makes. →

By Nick Willis If your answer is 'no' to our article's title then you are missing out on utilizing the #1 platform that B2B marketers are sharing their content on! Now, if you are anything like myself, you were also under the impression that LinkedIn was strictly for individuals to network with other professionals. Well, … Continue reading Are You Marketing Your Brand On LinkedIn? Here’s 3 Reasons Why You Should. →

Customer service is a critical aspect of any business, and social media has only made it even more important. Social media has given customers a platform to voice their concerns and opinions about a company's products and services. As a result, companies need to have a strong social media customer service strategy. Providing good customer … Continue reading “Going Beyond the Screen: The Power of Exceptional Social Media Customer Service” →

In the digital age, ways to connect with businesses are everywhere. Many resorts to emailing or calling a customer service center to help them fix their issues. Others though, express their issues on social media. These customers are the topic of this blog post, how can effective customer service on social media benefit customers? Many … Continue reading How can effective customer service on social media help your business? →