Customer Service – Yes Please

The first thing I look for no matter what business I walk into is, if the employees are welcoming and set the tone to for the rest of my visit. This goes for online too. I want to be greeted and treated as if I am a loyal customer whether its my first time or … Continue reading Customer Service – Yes Please

The Importance of Planning

Blog Post #2 Starting with the three chapters in the textbook, I would have to say that this material is now getting to the nuts and bolts of how to go about using social media in marketing. These chapters, along with the included Expert Sessions, have provided some pretty clear framework as to what works … Continue reading The Importance of Planning

I Am No Longer a Stranger to the Ways of HootSuite!

Never would I have guessed there would be a program so easy, smooth, and convenient for your average (or even experienced) social media coordinator/manager. Not only is the idea of this program AWESOME, but the training videos and certification process is top notch. Now, diving into some things that, off the bat, I thought were … Continue reading I Am No Longer a Stranger to the Ways of HootSuite!

No one:……..absolutely no one:……Twitter customer service: sorry to hear that! DM us for a full refund!

Can you smell what I'm cooking? Pick up what I'm putting down? If you answered yes to both, then you know what this blog is about- customer service on social media. I will be sharing a few personal experiences, and addressing what was both right and wrong with them. Let's get it going! The Bad. … Continue reading No one:……..absolutely no one:……Twitter customer service: sorry to hear that! DM us for a full refund!