Remember the old saying “If you don’t have anything nice to say don’t say anything at all”? I do, but now we can earn money for unwanted opinions. I have seen my children watch videos of other people opening packages, eating food, or doing shopping hauls. Let me tell you, I wish watching me shop … Continue reading Did you hear? Your feelings are worth money!  →

Have you ever walked into a business and the person helping you is great at customer service? Then you hear that other person in the back talking horribly about another customer and wonder if they are going to do the same thing about you when you leave.  Even though the service you got was good, … Continue reading Are we expecting too much or not enough customer service? →

Customer service will always be relevant in any business setting. Knowing the difference between proper customer service and examples of what not to do is important to understand. Not only is customer service important face-to-face, but also online through social media. Whenever we walk into a store, there will always be visual signs of customer … Continue reading Do’s and Don’t in Customer Service →

Photo by cottonbro studio on Pexels.com The phrase "How may I help you?" is one of the most important things to say when dealing with a customer. There are also many examples of good and bad customer service that can help highlight the difference between the two. I will make a list down below: Photo … Continue reading How may I help you today? →

You may be wondering what is customer service on social media? I am going to tell you exactly what customer service on social media is, as well as good and bad customer service on social media. What is customer service on social media? Customer service on social media is a company providing customer support through … Continue reading Customer Service on Social Media →

"90% trust peers on social networks (even strangers); only 15-18% trust brands." Danny Brown, Award-Winning Marketer, and Author The quote above encapsulates all that is to be said concerning business's customer service and social media presence. It was found that 80% of consumers use social media to engage with brands (https://www.invespcro.com/blog/social-media-customer-support/#:~:text=84%25%20of%20US%20consumers%20who,a%20response%20from%20the%20company.) This being said, it … Continue reading How customer service and social media work concurrently →

by Chelsey Rockey Long ago, before the age of social media, before everyone had a smart phone, and before online reviews, there was another imminent threat to businesses ravaging the land… Word of Mouth Negativity If a customer was dissatisfied with a product or service, the only thing they could do about it was to … Continue reading How to Ruin Your Company’s Reputation in Five Minutes…Or Less →

"Customers will spend 20-40% more if you engage and respond to them through social media." Mateusz Pliszka I was excited to deep dive into social media customer service.  I work for a company where we work mainly B2B and only use LinkedIn as our social media platform.  I run this channel for the company, but … Continue reading Social media and customer service →

“Content is fire. Social media is gasoline.”  Jay Baer, keynote speaker, emcee, author, and entrepreneur Why is social media so important and why should you care about social media? Social media is one of the main forms of communication between people in the modern world. Social media is how most companies advertise their product and … Continue reading Reasons Social Media Is Important in the Digital Age →

In a world where it seems everything is so technologically advanced; I am grateful to be able to slow down and scroll through my social sites. Although I have used social media for quite some time, I would like to give MySpace all its glory. Back when MySpace began it was an escape for us … Continue reading Are You Still Scrolling? →