Customer Service is the Key

Debatably, customer service is the most important part of a successful business. And it’s no different on social media. Using social media for customer service has now become a part of nearly every business’ overall social media strategy. Social media networks provide a public view of businesses with the potential for instant feedback between them and their customers.  Although social media and customer service may … Continue reading Customer Service is the Key

Soooo many rules .. sooo many options..and I have a brand???

I had no idea how many options for Social Media there were and how many rules went with each platform until I took this course and the Hootsuite Course. While I created my social media profiles I had no idea I was creating my brand. photo credit -Marketproinc.com Learning when to post, how to post, … Continue reading Soooo many rules .. sooo many options..and I have a brand???