Reviews say more about a company and it is what customers look at before choosing if they want to invest. So stay on top with positive and effective customer service with responces and stop the negative posts before they get there. "Loud, dirty, and gross. The police had to be called. Worst hotel experience we … Continue reading Customer say what?!? →

"A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well."Jeff Bezos Social media customer service is the practice of providing consumer support through social media to meet customers where they are responsible to quickly answer questions. Customer Service has paramount importance nowadays. One … Continue reading Good Reputation = Customer Service →

Debatably, customer service is the most important part of a successful business. And it’s no different on social media. Using social media for customer service has now become a part of nearly every business’ overall social media strategy. Social media networks provide a public view of businesses with the potential for instant feedback between them and their customers.  Although social media and customer service may … Continue reading Customer Service is the Key →

Everyone wants to be treated right. Everywhere we go to get anything, we are hoping that the person behind the counter actually cares enough to treat us with respect. When that person is friendly and making sure that you are having a great visit, now that is customer service. As a retailer, I have some … Continue reading DAYUM! That’s Customer Service! →

Customer service is extremely important for a business whether that be online or in person. It truly is one of the factors that really could make or break a business. No one wants to go somewhere that has terrible customer service and they aren't getting the help they're asking for. When I think of customer … Continue reading Can I help you with anything? →

I had no idea how many options for Social Media there were and how many rules went with each platform until I took this course and the Hootsuite Course. While I created my social media profiles I had no idea I was creating my brand. photo credit -Marketproinc.com Learning when to post, how to post, … Continue reading Soooo many rules .. sooo many options..and I have a brand??? →

Nope, this is not a sport, but do you ever wonder how businesses effectively produce and convey their ideas? Well today we are going to be reflecting on chapter 6, Managing Social Media Communications and Planning Cycles. This chapter breaks down the proper steps to take in order to properly implement a planning cycle and … Continue reading Social Media Plan Cycling →

As a consumer drowning in this great flood of digital advertising, sometimes I wish I could hop on the ark and be gone with it all.  All the towels in the world won't keep me dry from these flood waters. But since there is no magical ark to whisk me away, I find myself forced … Continue reading Forget Towels, Get The Goggles! →