Importance of Customer Service on Social Media.

Customer Service is an important part in making a business run successfully. It is important for companies to have a support team that is able to reach out to their customers to form a friendly relationship to help improve the company status. It is even more important for the support team to venture out to … Continue reading Importance of Customer Service on Social Media.

Expert Session Reflection: Social Media Planning

When it comes to social media planning and content creation, you need to be prepared for anything. Adelyn Biedenbach, Director of Digital Media, Florida Panthers As someone who likes to plan events and fill in my calendar, the topic of social media planning (or scheduling) intrigued me from the very first time it was brought … Continue reading Expert Session Reflection: Social Media Planning

Content Marketing: Beneficiality, Developing Strategy, and Mitigating Risks

This week, I found myself particularly interested in the topic of designing content for social media communications, so I wanted to reflect on what I learned. I think it is important to define, specifically what we are looking at to be able to substantially reflect and apply to your business or in your life. Today, … Continue reading Content Marketing: Beneficiality, Developing Strategy, and Mitigating Risks

Why Good Customer Service Matters (And How to Achieve It)

The digital era in which we live is revolutionizing almost every area of life. From the way we shop, to the way we communicate, to the way we watch television, to the way we date even, our fondness for our mobile devices and our unlimited access to the World Wide Web is transforming our very … Continue reading Why Good Customer Service Matters (And How to Achieve It)