A look at social media's role in customer service. "It takes months to find a customer... seconds to lose one."Vince Lombardi Whether you have had to work a customer service job or have been on hold for 20+ minutes with nothing but elevator music to keep your spirits up, it's no doubt that talking with … Continue reading “Hi, How Can I Help You?” →

By Kory Coronado A typical friend meet-up from decades ago would consist of going for coffee, taking a walk, or some other version of being out in society, hence the term, "social." In an age of digital revolution, and, not to mention, physical restrictions, our social lives have been brought to us in the comfort … Continue reading What it Now Means to be “Social” →

Customer service is important for businesses of all sizes. Supporting your customers before and after a purchase can encourage them to purchase or use your service again, and it can even help to grow your business through the word of mouth. On the flip side of the same coin, poor customer service can lead to … Continue reading Customer Service, and the Benefits of Social Media →

Sam Hirbord has more than 7 years of experience in Business administration and economics. His video is very valuable if you want to learn useful stuff about SMART goals. https://www.youtube.com/watch?v=ZospF9ZJChk&ab_channel=Stukent%2CInc. According to Sam Hirbord, base every decision on data. Have a data decision driven company. Look at the data which you have available before to … Continue reading How to Set SMART Goals – Sam Hirbod →

Attitude “Attitude is a little thing that makes a big difference”Stukent Book Attitudes motivate consumers to either buy or not to buy a particular brand or product.  It seems that social media marketing is what can drive consumers towards either positive or negative attitude of a product or brand.  As mentioned in Chapter six of … Continue reading Attitude, What’s the big deal?! →

When I think of customer service I honestly do not tend to associate it with social media platforms. In reality customer service is huge form companies and a lot of the success that they have is going to be from running social media correctly. What customers are saying on social media about a company is … Continue reading Customer Service on Social Media: A must or not? →

Why your social media needs customer service. https://www.commbox.io/the-role-of-social-media-in-customer-service-a-social-media-guide/             What is the one call you hate to make?  Its waiting on the line for customer service.  Trying to get through to customer service, sometimes could be a few seconds, other times it could be an hour.  I don’t think I have met anyone that likes … Continue reading Telephone vs. Keyboard →

Where and How to Start As someone who has never looked at data for any of my social media accounts (because, well, I never had a reason to), I would have no idea where to start if someone asked me to. If someone asked me to set a goal based on this data, I wouldn’t … Continue reading Why is it Smart to Set SMART Goals? →

Social media creates a type of media that we have never seen before.  Its interactive abilities allow individuals to customize it to make their experience more their own.  With that companies have to be more alert as to what is being said.  Consumers could have questions or concerns about the company or a product they … Continue reading Customer Service: The Voice of a Company →