Have you ever worked in customer service before ? If so I know how you feel about good and bad customer service. Customer service is very important and also important on social media. Social media is a big thing for businesses, they get all of their reviews and information for the internet. Some good experiences … Continue reading Customer Service is Important! →

An essential marketing tool for businesses today is Social Media. Customers depend on social media platforms to find answers to their questions, provide feedback on businesses, and to receive guidance. Years ago, people would make a phone call or send an email, however in today's world most people prefer Social Media platforms. The goal for … Continue reading Use your best face on Social Media! →

Customer service is essential, with more than half of the world’s population active on social media. Social media makes it easier for brands to interact with their customers or potential customers. It allows for quick response times since people are more likely to check their social media platforms than their emails. Customers are also more … Continue reading Customer Service on social media…It’s Important! →

Customer service has become such a huge part of the consumer world, that it is so important no matter where you go. There are so many different ways that customer service can look to consumers. One way is on social media, so many purchases are online these days that communicate through social media. There are … Continue reading Social Media Meet Customer Service →

With social media you can answer customer’s questions 24/7 on multiple platforms. This ability to connect, reach out, and help one another is extremely beneficial for successful businesses. Customers feel their voice is heard and they are being taken seriously. Who doesn’t like that? Social media customer service creates jobs, give a voice to your … Continue reading The Customer is Always Right…? →

Social media provides a much-needed direct line between buyers and businesses.(Sprout) As social media became more prevalent and common, businesses had to learn to adapt quickly to adjust their customer service protocols from phones to the internet. Customers now can request service via Direct Messaging, their own social posts, or even a review site. But … Continue reading Tools Can Be More Than a Hammer and Nails →

Do Customer Complains Matter? The customer is always right, a phrase I’m sure everyone has heard before, goes to show the true importance of customer service. Everybody knows that customer service is important, but why? Especially in an online environment, where you’re just typing to a screen, a void, nothing. Do customer complaints even matter? … Continue reading The void on the other side of the screen? It’s a customer. →

Social media customer service is the process of offering customer support on your social media platforms. Most businesses would agree that customer service is key to their company’s development and growth. There would be a blueprint for delivering excellent customer service in an ideal world, but there is not one size that fits all for … Continue reading Social Media Customer Service: The Good, The Bad, and The Ugly?! →

By Haylie Moe Have you ever ordered products online before? We live in such a technology world now literally everything can be done online. Need groceries? No problem order them online and drive to the store to pick them up. Wether you shop from Amazon, Walmart, or Target you can get them delivered to your … Continue reading Social Media, the good bad and the ugly. →