Customer Service on Social Media. What happens when your laundry soap starts to drip from around the pour spout, and now you have a mess to clean up? Or when that card you ordered 2 weeks ago still hasn’t shown up? With about 72% of Americans who use social media and 75% of the world … Continue reading Customer Service VS Social Media →

Alright, I am not saying all senior citizens, just the group that includes my parents, early to mid 60's, that have little to no use with social media platforms. Remember how I left my last blog? You cannot teach an old dog new tricks? This would be my parents. Here is my short story about them. … Continue reading Senior Citizens and Social Media →

I'm sure many of you are aware how hard it can be to gain somebody's trust, as well as how easily and quickly that trust can be taken away. Online this principle is the exact same. Many companies thrive and find success as a result of their customer service. On the other hand, some companies … Continue reading Service With A Smile →

Today’s post is a reflection upon Tori McClellan’s expert session (Social Listening - Tori McClellan) from Michelle Charello's "Essentials of Social Media Marketing," and why (as a social media manager) I believe that it’s important for your organization to include social listening in your social media strategy. As the only social media "guru" at the … Continue reading Why Aren’t You Listening?! →

Customer service is very important if we want to build a good reputation in a business, hence the saying: "the customer is always right". “The customer is always right.” It is so ingrained in Stew Leonard’s that the supermarket chain has engraved it in stone and put it right in front of its stores.Stew In … Continue reading The customer is always right, even if is wrong! →

No matter how good a product is, an organization's customer service skills can make or break them. Customer service is essentially how a brand treats its audience. It reflects the company's level of professionalism, patience, and attitude. Now some might say, this is only reflected through the employees of that company (whereas some employees may … Continue reading “Please hold for the next Customer Service Representative” →