Take It Away

No offense to our instructor---who turned out great---but I had horrible expectations for this class. Frankly I find the modern world largely alienating, and spend much of my rare free time indulging in the brilliant works of bygone eras, evaporated scenes, and vanished movements from the past. It's an inconvenient struggle, and although I can … Continue reading Take It Away

To (Digitally) Serve Man

I cannot pass up a good "Twilight Zone" reference. As with many technological advents, updates to customer service have solved many problems while creating several new ones---like the proverbial balloon that gets compressed in one area, only to expand in another. Have the trade-offs been succcessful or worthwhile? Good customer service is expensive, and should … Continue reading To (Digitally) Serve Man