No offense to our instructor---who turned out great---but I had horrible expectations for this class. Frankly I find the modern world largely alienating, and spend much of my rare free time indulging in the brilliant works of bygone eras, evaporated scenes, and vanished movements from the past. It's an inconvenient struggle, and although I can … Continue reading Take It Away →

I cannot pass up a good "Twilight Zone" reference. As with many technological advents, updates to customer service have solved many problems while creating several new ones---like the proverbial balloon that gets compressed in one area, only to expand in another. Have the trade-offs been succcessful or worthwhile? Good customer service is expensive, and should … Continue reading To (Digitally) Serve Man →

The above infographic is from 2018. Usage for these programs has surely further skyrocketed since, but the upshot is there: social media's popularity can scarcely be overstated. The topic for this blog is the importance of social media, personally and professionally. In short, I'm not a fan of the social media phenomenon, but it'd be … Continue reading Credit Where It’s Due →