Introduction Customer service is one of the most important parts of a business if not the most important. Having good customer service will reflect how the company feels toward their customers. With how digital the world is these days customer service on social media is especially important because of how many people use social media. … Continue reading The Importance of customer service
Blog Post #2-Customer Service on Social Media
Customer service over social media has become a huge part of how people judge a brand. Most of us scroll past examples every day-whether it is a company doing an amazing job responding to customers, or one completely ignoring people. It really shows how much of an impact one interaction can have.A great example of … Continue reading Blog Post #2-Customer Service on Social Media
CUSTOMER SERVICE: THE GOOD, THE BAD, AND THE FIXABLE
As we scroll on our phones for hours every day, we notice a ton of things in the world of social media and the internet. One of those things is customer service. It feels like everything now has a Dm button, a comment section, and a place to leave a review. As a result, how … Continue reading CUSTOMER SERVICE: THE GOOD, THE BAD, AND THE FIXABLE
When Customer Service Goes Social
Have you ever messaged a company on Instagram or commented on a business's TikTok video because something went wrong? If you have, then you're not alone. These days, social media isn't just for fun posts and memes. Today, it's a huge part of customer service. Businesses use it to help customers, answer questions, fix problems, … Continue reading When Customer Service Goes Social
Blog post #2
As a person in the customer service industry and pursuing a degree in that field, I have seen good customer service, but that also seen bad customer service. For an example of good customer service, I can give you an example I have had with people who understand how customer service is shown and used … Continue reading Blog post #2
Lipsticks Gone Wrong!
It’s June of 2019. I’m a brand-new mom, holding my 4 month old baby in my arms while doom scrolling through social media, more specifically, Twitter (now known as X). I notice a random post from someone I don’t even follow. They were showing a defective lipstick they had just received from a new brand … Continue reading Lipsticks Gone Wrong!
BP #2: Chapters 10-18
Social media is not only posting video and picture advertisements, but also leveraging creator relationships, employee networks, and analytics to promote businesses. This post will go over marketing with Youtube and TikTok, blogs, vlogs, podcasts, webinars, social media marketing campaigns, influencer marketing, employee advocacy, policies and a crisis response plan, social selling, and analytics with … Continue reading BP #2: Chapters 10-18
How Social Media Customer Service Shapes Your Reputation
Ever had a brand reply to you on social media, and it instantly made your day? Or the opposite, when a company ignored your message, and you felt like you sent your complaint into a black hole? Yeah... we've all been there. These days, customer service isn't just happening in stores or on phone calls … Continue reading How Social Media Customer Service Shapes Your Reputation
The Importance Of Customer Service
Think about a time when you were shopping somewhere, and you didn't really enjoy the service you were getting, then think about the last time you were there. For me, I was at Home Depot, and the worker there was asking how we were doing and if we needed help finding anything at first we … Continue reading The Importance Of Customer Service
Customer Service and the Impact on Social Media
Most of the world has seen social media disasters blow up all over social media. Most would agree that it's not what happens, or even how bad it is, but it's truly what you do about it that matters the most. The actions you take, the lengths you'll go, the good you're willing to stand … Continue reading Customer Service and the Impact on Social Media
Eagle Social 
You must be logged in to post a comment.