Recently I noticed that one way to see how businesses interact with customers online, specifically through Twitter, is to click on the replies tap on the business profile. I was curious about how Chipotle specifically reacted to social media complaints, as the business has had plenty of negative word of mouth in my personal life. … Continue reading The Accessibility and Necessity of Social Media Customer Service
Unsplash “Customer service and social media have melded together.”Lindsay Patton CarsonSocial media supervisor at Evoke KYNE Customer service is not my cup of tea, and I wouldn’t be too surprised if it wasn’t yours either. The customer service industry has been and will always be a difficult industry. As someone who takes everything to heart, … Continue reading Customer Service Lifeline: Social Media
Have you ever had the worst customer service experience? Whether you couldn't hear the other person on the line, or they didn't understand what you were trying to tell them? I think we all have, in fact, I certainly have. Being both in person and online/over the phone, negativity puts a light on the company. … Continue reading OMG! The Best Customer Service Ever!
Annamarie Davis Customer Service and What it Means to the World of Social Media. Three in every four people strongly consider their customer service experience when making a purchase from a company. Two in every three people find customer service more important/compelling than the actual marketing/selling of a product itself. One in every two customers … Continue reading Customer Service and What it Means to the World of Social Media. -Annamarie Davis
What do we know about social media customer service and its importance for all of us? In the internet era and quickly developing a wide variety of social media, companies started providing customers service through social media such as Twitter, Facebook, or others. Customer service is a very important part of the business and companies … Continue reading Importance of Social Media Customer service
Customer service is an important part of any business as it splits what is a good business and a great business. It goes beyond just answering questions your consumers have and into making your consumers feel connected and appreciated. According to an article by Indeed, “Customer service is the assistance and advice an employee … Continue reading How Great Customer Service Makes A Great Business
Do you ever get super anxious thinking about having to call a business to get your question answered? Have you ever spent hours answering a robot’s questions with one incredibly over pronounced word at a time just to end up back at the start of the main menu with absolutely no progress made? Better yet, … Continue reading Did You Ever?
Word of mouth can still be an excellent advertising tool; however, nothing can make or break someone’s willingness to go to a business like its reviews. From google, to Yelp, to Facebook reviews, I know I will check every single one of those social platforms before I try the newest restaurant in town. (Especially food … Continue reading The Customer is Always Writing…
Remember, the customer's always right! "36% of respondents to a U.S. survey said 'great customer service' is a motivation to recommend a brand online." Owners, managers, and employees must give their customers satisfaction and a good experience to form positive relationships with them. Companies with good customer service achieve loyal customers who will continue to help … Continue reading Using Social Media for Customer Service: How to do it RIGHT?
How often do you look up a business online before supporting them for the first time? If you’re anything like me, you always check social media reviews before visiting a new business. Would you support them if they are unpleasant to their social media followers? For most of us, the answer is probably not. In … Continue reading The Costumer is Always Right