OMG pop art colorful vector illustration graphic design speech bubble The tremendous amount of information the contained in this class literally made my head explode. Social Media Marketing is so much more than posting and ad on Facebook and boosting it. Although, Facebook’s rise to become a household name around the world is a big … Continue reading Quick run . . . →

This semester I learned a lot about social media, not just what to do to have a successful business on social media but also why social media presence is so important for a business to use and maintain. A businesses social media is there way of staying current with customers with everything from, business improvements, … Continue reading Semester Learning Experiance →

This course could not have come at a more interesting time. Being able to observe social media trends and business outputs during a pandemic, an election year and a time of human rights movements, provides marketers with many insights into how consumers react to change and how to navigate. Photo by Alex Paganelli on Unsplash … Continue reading Learning to Pivot →

This class has been a roller coaster for me, to say the least. I have learned and relearned information I could not have even said the name of before these last eight weeks. I knew a bit of information about paid marketing, social media channels and creating posts but nothing compared to the tools I … Continue reading Moving Forward →

Never in my life did I think that I would get TikTok.  Never in my life did I think that I would get TikTok and then actively make videos, much less making them as a job. Seriously, just look at these articles about TikTok coming in hot for the marketing community. 8 Ways That Brands … Continue reading Marketing & Staying Genuine →

Customer service. The good. The bad. The ugly. We have all experienced it. When we get excellent customer service, we are amazed by it and we reward it (with a good tip or a return purchase). When we get bad customer service, we are amazed by it, and we tell everyone we can how horrible … Continue reading Social Media Customer Service →

Well, if that is not a loaded question, I don’t know what else is. For me, personally and professionally, a lot is riding on it. Failure is not an option. Learning is. For me, it is about building a new path, in something that I knew a little bit about, but had limited experience and … Continue reading The importance of social media to you, personally and/or professionally. →

I have worked in retail, food, health, grocery and even as an entrepreneur. What do all of those and all fields have in common? Customer service. No matter what you do, customer service is ESSENTIAL to running a smooth and successful business. While the way of customer service may be changing in the digital age, … Continue reading The NEW Customer Service →

Customer service is more than just a good business practice. It can be an exceptional part of a company’s brand. Being able to intertwine the two can create a unique consumer experience and increase loyalty and word of mouth, especially on social media. Plus, if done well, it can be a serious WOW factor. Photo … Continue reading WOW, with a Cherry on Top →

Good social media customer service should be at the forefront of any reputable businesses service culture. Customer service as Jay Baer states in his book “Hug Your Haters,” is a “spectator sport” which means that interactions between customers, such as reviews and complaints can be viewed by everyone. Throughout his book Jay talks about how … Continue reading Online customer Service →