The first thing I look for no matter what business I walk into is, if the employees are welcoming and set the tone to for the rest of my visit. This goes for online too. I want to be greeted and treated as if I am a loyal customer whether its my first time or … Continue reading Customer Service – Yes Please →

Blog Post #2 Starting with the three chapters in the textbook, I would have to say that this material is now getting to the nuts and bolts of how to go about using social media in marketing. These chapters, along with the included Expert Sessions, have provided some pretty clear framework as to what works … Continue reading The Importance of Planning →

I believe customer service is important especially in social media, when people order on amazon or any other online shopping website for the reason that when the customer service is extraordinary the more they will shop there and recommend other people to shop on the website. But when the customer service is bad the less … Continue reading Customer Service In Small Brands/Business →

We've all been there. We find a business or product that we LOVE and can't live without, then it seems to kind of find its way back and bite you in the butt. Karma, am I right? I have mostly had good experiences with most companies, but there's a few in particular that drove me … Continue reading Why My Favorite Company Drove Me Away. →

Customer service via social media is crucial for many companies today. Rather than calling the store, going back to the store, etc, you can provide feedback to most companies via social media. It's a much quicker and convenient way to share your opinion, good or bad, about a specific company. This would be an example … Continue reading Customer Service →

Customer-employee interaction is starting to look much different than it used to with the increase of online shopping. I can’t really say the last time I actually went to the mall and did some “in person” shopping. I will say though, going online usually saves me some money and time since I typically know what … Continue reading Good Service or Else →

Never would I have guessed there would be a program so easy, smooth, and convenient for your average (or even experienced) social media coordinator/manager. Not only is the idea of this program AWESOME, but the training videos and certification process is top notch. Now, diving into some things that, off the bat, I thought were … Continue reading I Am No Longer a Stranger to the Ways of HootSuite! →

Almost everyone has a go-to “bad customer service” story, or at least, I know I have a repertoire of poor customer service stories. However, there are really only two stores that stand out, so much so that I refuse to shop at these places anymore. While it’s true I’m being spiteful to a certain extent … Continue reading Control Over Customer Service →

Can you smell what I'm cooking? Pick up what I'm putting down? If you answered yes to both, then you know what this blog is about- customer service on social media. I will be sharing a few personal experiences, and addressing what was both right and wrong with them. Let's get it going! The Bad. … Continue reading No one:……..absolutely no one:……Twitter customer service: sorry to hear that! DM us for a full refund! →