Dad joke. Terrible. Very awful. But here we are. This class was great. I've taken a few classes now that are program specific, and I will say I got the most out of this one. As I enter the next phase of my work-life-school balance, I see myself using a lot of what I learned … Continue reading Me: Doctor, You’ve Gotta Help Me! I’m Addicted to Social Media. Doctor: I Don’t Follow You. →

Can you smell what I'm cooking? Pick up what I'm putting down? If you answered yes to both, then you know what this blog is about- customer service on social media. I will be sharing a few personal experiences, and addressing what was both right and wrong with them. Let's get it going! The Bad. … Continue reading No one:……..absolutely no one:……Twitter customer service: sorry to hear that! DM us for a full refund! →

The title of this blog is a deep, deep throwback to the way Facebook posts looked when I joined in 2006. There were no posts such as, "Anyone want to go up north this weekend?" Or, "I could use two coffees right now." No, your post was: (insert name) is: something something. It was odd. … Continue reading Jordan: Is Excited About This Blog. →