Introduction Customer service is one of the most important parts of a business if not the most important. Having good customer service will reflect how the company feels toward their customers. With how digital the world is these days customer service on social media is especially important because of how many people use social media. … Continue reading The Importance of customer service →

Customer service over social media has become a huge part of how people judge a brand. Most of us scroll past examples every day-whether it is a company doing an amazing job responding to customers, or one completely ignoring people. It really shows how much of an impact one interaction can have.A great example of … Continue reading Blog Post #2-Customer Service on Social Media →

As we scroll on our phones for hours every day, we notice a ton of things in the world of social media and the internet. One of those things is customer service. It feels like everything now has a Dm button, a comment section, and a place to leave a review. As a result, how … Continue reading CUSTOMER SERVICE: THE GOOD, THE BAD, AND THE FIXABLE →

Have you ever messaged a company on Instagram or commented on a business's TikTok video because something went wrong? If you have, then you're not alone. These days, social media isn't just for fun posts and memes. Today, it's a huge part of customer service. Businesses use it to help customers, answer questions, fix problems, … Continue reading When Customer Service Goes Social →

As a person in the customer service industry and pursuing a degree in that field, I have seen good customer service, but that also seen bad customer service. For an example of good customer service, I can give you an example I have had with people who understand how customer service is shown and used … Continue reading Blog post #2 →

It’s June of 2019. I’m a brand-new mom, holding my 4 month old baby in my arms while doom scrolling through social media, more specifically, Twitter (now known as X). I notice a random post from someone I don’t even follow. They were showing a defective lipstick they had just received from a new brand … Continue reading Lipsticks Gone Wrong! →

Social media is not only posting video and picture advertisements, but also leveraging creator relationships, employee networks, and analytics to promote businesses. This post will go over marketing with Youtube and TikTok, blogs, vlogs, podcasts, webinars, social media marketing campaigns, influencer marketing, employee advocacy, policies and a crisis response plan, social selling, and analytics with … Continue reading BP #2: Chapters 10-18 →

Have you ever had a bad experience at a restaurant or with a product and gone to social media to express your feelings? Did you ever get a response from the company? If you did, was it helpful, or was it just an apology with no action? Customer service is one of the most important … Continue reading The Importance of Customer Service on Social Media →

When you hear customer service, what do you think of? Many people think of customer service as the associate at the return counter at a retail store or the manager who deals with the "Karens". In reality, customer service is on a much larger scale than that. Customer service is the assistance a business provides … Continue reading Time to Put Your Customer Service Voice On →