Do Customer Complains Matter? The customer is always right, a phrase I’m sure everyone has heard before, goes to show the true importance of customer service. Everybody knows that customer service is important, but why? Especially in an online environment, where you’re just typing to a screen, a void, nothing. Do customer complaints even matter? … Continue reading The void on the other side of the screen? It’s a customer. →

Social media customer service is the process of offering customer support on your social media platforms. Most businesses would agree that customer service is key to their company’s development and growth. There would be a blueprint for delivering excellent customer service in an ideal world, but there is not one size that fits all for … Continue reading Social Media Customer Service: The Good, The Bad, and The Ugly?! →

By Haylie Moe Have you ever ordered products online before? We live in such a technology world now literally everything can be done online. Need groceries? No problem order them online and drive to the store to pick them up. Wether you shop from Amazon, Walmart, or Target you can get them delivered to your … Continue reading Social Media, the good bad and the ugly. →

Picture this. You’re the social media manager for a regional restaurant chain. You go out to one of your locations and take this great picture of happy employees putting lot of care into the food they are making. You go back to the office, come up with this amazing copy that perfectly complements the photo. … Continue reading Why Do I Need a Crisis Response Plan? →

Customer Service Customer service, the one thing that every good company has. It doesn’t matter how big or small your company is, what matters is the product you are selling and how you deal with the issues. The whole point of these businesses is to build a reputation to have that customer’s loyalty. But when … Continue reading The Importance Of Customer Service. →

In today's digital age, social media has become an essential part of our daily lives. It has transformed the way we communicate with each other, and it has also changed the way businesses interact with their customers. With over 4.2 billion active social media users worldwide, social media has become a vital channel for customer … Continue reading How Social Media Influence Customer Service →

Flying the friendly skies isn’t always so friendly. With delays, cancelations, complete system meltdowns, overworked airline staff, in-flight incidents and changing policies, airlines seem to garner a lot of attention. Some airlines take a more serious tone, with some brevity sprinkled into the mix here and there, while others are more engaging and humorous with … Continue reading Smooth Sailing or Turbulent Skies: Social Media & US Based Airlines →

Engagement In the last decade, the world as we know it has changed. Social Media, like it or not, has impacted the way we interact with customers. As a form of communication, Social Media has provided small businesses with new tools to engage within the marketplace. While some small business owners may question the importance … Continue reading The New Age of Customer Service →

Ever since the rise and dominant growth of social media, the need for good online customer service has become obvious. Social media is arguably the best way for marketing and communicating with your customers, and it allows for two-way communication even. You are now able to see what reviews and comments customers are leaving not … Continue reading The Need For Customer Service Online. →

It's no secret that the rise of social media has changed the way we interact with each other and with businesses. This is especially true when it comes to customer service. As more and more people join the online world, companies have had to evolve to keep up with their customers' expectations. According to a … Continue reading Customer Service Online.. →