Social media networks offer easy and effective communication channels for businesses to deliver customer service. According to Forbes, “Top Social Media Statistics And Trends Of 2024”, there are 4.9 billion social media users – and yes that billion with a B. Businesses now have an accessible means to connect and communicate with customers or future … Continue reading Social Media as a Customer Service Tool →

Imagine your phone is a toolbox and the apps installed are the tools. Every toolbox has those rusted tools that sit at the bottom of the toolbox – the ones you don’t know what they are used for. Those would be similar to the apps we never opened. But every toolbox also has nice frequently … Continue reading Social Media…The Most Important Tool to Have →