This semester I learned a lot about social media, not just what to do to have a successful business on social media but also why social media presence is so important for a business to use and maintain. A businesses social media is there way of staying current with customers with everything from, business improvements, … Continue reading Semester Learning Experiance →

Good social media customer service should be at the forefront of any reputable businesses service culture. Customer service as Jay Baer states in his book “Hug Your Haters,” is a “spectator sport” which means that interactions between customers, such as reviews and complaints can be viewed by everyone. Throughout his book Jay talks about how … Continue reading Online customer Service →

Social media has a great importance not only in my personal life but also throughout my professional life. All social media platforms contribute to the collection of knowledge we gain from the internet and has an impact on the way we live and what we believe in. Social media is prevalent in almost everyone’s life … Continue reading Importance of Social Media →