Introduction Social media platforms have become the primary channels for communication and interaction between businesses and customers. It is now important more than ever for businesses to have multiple social media platforms. With this, there needs to be a set group of people to respond to customers in a timely manner and go the extra … Continue reading Customer Service Through Social Media
Author: ellasenger
Should We Use AI For Customer Service?
Think about it: more and more businesses use AI for customer service before using an actual human. But is it beneficial to the consumer? Is the customer going to be satisfied in the end with only the help of AI? Around 56% of business owners use AI for communication with consumers. But what about the … Continue reading Should We Use AI For Customer Service?
Eagle Social 