Have you ever had a bad experience at a restaurant or with a product and gone to social media to express your feelings? Did you ever get a response from the company? If you did, was it helpful, or was it just an apology with no action? Customer service is one of the most important … Continue reading The Importance of Customer Service on Social Media →

When you hear customer service, what do you think of? Many people think of customer service as the associate at the return counter at a retail store or the manager who deals with the "Karens". In reality, customer service is on a much larger scale than that. Customer service is the assistance a business provides … Continue reading Time to Put Your Customer Service Voice On →

Why​‍​‌‍​‍‌​‍​‌‍​‍‌ Customer Service on Social Media Matters Almost all of us use social media for various purposes. We check updates, message friends, or even reach out to businesses. It is estimated that half of the average person's day is spent on social media. As a result, customer service has gone where the audience is, i.e., … Continue reading Why Customer Service on Social Media is Becoming More Important →

Customer service has always been important. But now that so many people use social media every day, it matters even more. Instead of calling a company or emailing them, people can just send a message on Instagram, comment on TikTok or post on X (Twitter). Because everything is fast and public, the way a company … Continue reading Why is Customer Service Important?? →

Customer service has changed more in the last five years than in the previous twenty. Today, people don’t just call a company when something goes wrong. They go straight to Instagram, Facebook, or X and share their experience for everyone to see. That means customer service now happens publicly and instantly, with the entire internet … Continue reading Why Good Customer Service on Social Media Matters More Than Ever →

If there’s one thing every millennial knows deep in her soul, it’s this: customer service isn’t just a phone number anymore—it’s a vibe, a tone, a whole public performance happening right on social media. Brands aren’t just selling products; they’re selling experiences, and those experiences increasingly play out in comment sections, DMs, and sometimes… messy … Continue reading Going Social With Customer Service: The Good, The Bad, and The “Girl, We Need to Talk” →

Customer service has always been the heartbeat of business, but today it often happens on social media. Platforms like Facebook, Instagram, and X have become the new “front desk,” where customers share praise, complaints, and questions in real time. When businesses respond quickly and authentically online, they build trust and loyalty. When they ignore or … Continue reading When Tweets Become Customer Service Calls →

Online ads are so normal today that most of us barely notice how personalized they actually are. YouTube especially feels like it “knows” me a little too well sometimes. For this reflection, I decided to open My Ad Center on Google to see exactly what topics, interests, and categories were being used to target me. … Continue reading What YouTube Thinks About Me: A Deep Dive into Google’s Ad Targeting →

If there's one thing social media has transformed, it is the relationship between customers and businesses. What once occurred behind closed doors, through phone calls, support tickets, and lengthy hold times, now unfolds publicly, instantly, and globally. Today, effective customer service not only resolves issues but also builds brand loyalty, attracts new customers, and shapes … Continue reading When Customer Service Goes Social: Why It Matters More Than Ever →