Wow.. those eight weeks flew by! I learned a lot more in this class that I thought I was going to before we started. Thank you Ronnie, for being a great instructor for this class. There are many key takeaways I have from this class. A lot of information I learned is new to me … Continue reading Social Media Final Chapter →

The way you interact with customers can make or break your business, in person and online. The root of good customer service is the customer achieving their desired outcome. Customers want fast and genuine support from workers who treat them with respect. Bad customer service is many things that fall back onto the employees and … Continue reading Customer service and how it revolves around social media →

Hi everyone! My name is Sara Eckert and I am enrolled in the Event Management program at NWTC. I would like to talk to you all about how social media is important to me personally and my professional life. When I think of social media, oh boy where do I start?! As I am currently … Continue reading The importance of social media →