A look at social media's role in customer service. "It takes months to find a customer... seconds to lose one."Vince Lombardi Whether you have had to work a customer service job or have been on hold for 20+ minutes with nothing but elevator music to keep your spirits up, it's no doubt that talking with … Continue reading “Hi, How Can I Help You?” →

By Kory Coronado A typical friend meet-up from decades ago would consist of going for coffee, taking a walk, or some other version of being out in society, hence the term, "social." In an age of digital revolution, and, not to mention, physical restrictions, our social lives have been brought to us in the comfort … Continue reading What it Now Means to be “Social” →