There used to be a time when you wanted to speak with someone in customer service that involved picking up the phone and calling their hotline number or physically going into the business. We have now come into an age where getting in touch with a customer service department is right at our fingertips, … Continue reading Social Media – The New Customer Service Hotline →

All of my training with previous employment has been (in person) customer service; greet every customer with a smile, tone of voice is important, etc. etc... That all changes when we focus on social media customer service because you cannot physically smile at them... Social media customer service is a whole new world. So here … Continue reading In-Person, Online, & Amazon →

I am very happy to speak on the topic of customer service today as I find the idea to be relevant to a real life situation that occurred a few hours ago. A friend of mine and I have been working on the construction of a new dining establishment in my hometown area of Marinette, … Continue reading The Extreme Importance of Customer Service (And my Broken Heart) →

Customer service is important, especially on social media. This is because social media has become the first point of contact when there is an issue. Most people do not pick up a phone anymore, they either DM the company or publicly post their issue. In this blog, we are going to look into some great … Continue reading Why You Should be Responding to EVERY Direct Message as a Business →

Photo by RODNAE Productions from Pexels Social media as we know is a platform we use all the time to stay connected with friends and family, also a way of getting our story out. If we had a great experience, it is likely to be told on our page, and we all know any frustrating situations are destined … Continue reading How do you use social media for customer service? Insight on when and how you can integrate them together. →

It seems as though it’s hard to imagine what customer service would look like without a social media account dedicated to performing top notch service in a timely manner. In the world we live in now, it’s easy to write any comments or concerns via tweeting, direct messaging, and/or posting on a brand's social media … Continue reading How Vampires are “dazzling” to the Customer Service Industry →