Customer service is very important, especially on social media! “Customer service should not be a department. It should be the entire company.” — Tony Hsieh, CEO of Zappos Why is it that customer service jobs are included in low paying jobs then? I think customer service should be a higher paid job in a company. … Continue reading Captivating Customer Service
(Business Insider Photo) In the old days customer service were included at a certain desk area with many employees and there were lines waiting for questions, returns , and plenty more.... Oh wait! That is still Today! IF you still shop at the retail stores that is... That encounter may look something like this (Photo … Continue reading How May I Help You?
As I work in customer service, I recognize more and more signs of a good customer service representative both in-person and online.
Wanna blow your competition out of the water? Want to have your brand shine like the a beacon amongst the rest of the dull-drums brands out there? Want to know how to slay business in 2020? I have an answer for you you; the key is through effective customer service, in particular the online variety. … Continue reading Hugs for the haters 😉
Listening to others’ concerns and having meaningful conversations can sometimes be more effort than you want to put in, right? Being kind and putting in the extra effort can not only benefit ourselves and the person on the receiving end, but it can also benefit an entire business! Getting back to customers in a timely … Continue reading Does It Pay to Be Nice?
"Social customer service is the practice of providing consumer support through social media channels such as Facebook and Twitter to quickly answer questions." Zendesk Article (no author listed) As someone who has worked in customer service. I can easily say it is not the greatest job. Making the customer's happy can be very difficult at … Continue reading Customer Service on Social Media. Good or Bad?