Captivating Customer Service

Customer service is very important, especially on social media! “Customer service should not be a department. It should be the entire company.” — Tony Hsieh, CEO of Zappos Why is it that customer service jobs are included in low paying jobs then? I think customer service should be a higher paid job in a company. … Continue reading Captivating Customer Service

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Customer Service on Social Media. Good or Bad?

"Social customer service is the practice of providing consumer support through social media channels such as Facebook and Twitter to quickly answer questions." Zendesk Article (no author listed) As someone who has worked in customer service. I can easily say it is not the greatest job. Making the customer's happy can be very difficult at … Continue reading Customer Service on Social Media. Good or Bad?