In a world dominated by social media, corporations’ presence and their usage of customer service online is of the utmost importance. Walking into a store and waiting in line? Calling into a 1-800 number? Sending an email that takes 5-7 business days for a response? “Ain’t nobody got time for that.” Social media has opened … Continue reading Social Media Customer Service →

Social media has the potential to make or break a songwriter's career. I am a singer/songwriter/vocal producer for a band called PEGASIS. My sisters and I, along with my brother-in-law, make up the core members of this band but we're always joined with friends on drums, bass, and sometimes, a horn section. As our band's … Continue reading Independent Artists: Not Just Songwriters Anymore →