Top 5 Takeaways from Social Media Marketing

I was so excited to take Social Media Marketing because it was a class that I knew would directly relate to what I want to do in the future.  I feel safe going into this field because according to Mary Kearl, "Social media managers can expect 10% job growth through 2026"(2019). But my dream is to … Continue reading Top 5 Takeaways from Social Media Marketing

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An In-Depth Review of Customer Service on Social Media

Social media has brought a whole new dynamic to customer service.  Utilized as a tool, it gives companies the ability to deliver customer service around the clock.  If an interaction ends positively, it will provide an example for other customers the effort a business will make to achieve customer satisfaction.  From the consumers perspective, they now have several … Continue reading An In-Depth Review of Customer Service on Social Media