Social Media Customer Service:

Tips and Tools to Do it Right!                     Found on Hootsuite It is important to have a social media customer support team available to help resolve customers questions and concerns.  By dedicating a separate customer support team on your social media platform, these questions and concerns can be addressed quicker and more efficiently than the … Continue reading Social Media Customer Service:

Do the customers suck or are you just having a bad day?

Have you ever pulled up to your favorite fast-food restaurant's drive-thru prepared to order your meal of choice and had a lady scream through the speaker asking what you wanted in an angry tone like you just interrupted her mid-shift gossip time? Yes? That has happened to me. Now I personally know customer service is … Continue reading Do the customers suck or are you just having a bad day?