Tips and Tools to Do it Right!                     Found on Hootsuite It is important to have a social media customer support team available to help resolve customers questions and concerns.  By dedicating a separate customer support team on your social media platform, these questions and concerns can be addressed quicker and more efficiently than the … Continue reading Social Media Customer Service: →

Have you ever pulled up to your favorite fast-food restaurant's drive-thru prepared to order your meal of choice and had a lady scream through the speaker asking what you wanted in an angry tone like you just interrupted her mid-shift gossip time? Yes? That has happened to me. Now I personally know customer service is … Continue reading Do the customers suck or are you just having a bad day? →

Social media is a modern way for marketing and customer service. To be successful using social media you have to do it consistently and do it well. This means that if you do not manage your social media existence cautiously, it can severely damage your brand and image which in turn will drive away current … Continue reading He Who Serves Best Will Profit Most →

What comes to mind when you think of customer service? Is it when you are in a restaurant or in a store and interact with staff? Well, customer service play a big role in social media as well and whether your business has successful online customer service can make or break your business in the … Continue reading The Path to Customer Satisfaction. →

When I first posted it was something that I was asked to share for students about an upcoming event. There was little direction and approval was not necessary. I started asking questions. How are posts approved? What type of content are we posting? Who can all post on the page? While I got answers they … Continue reading My Professional Facebook Journey… So Far →

Social media has been part of my life since 2007; this is when I first logged in and created my Facebook account.   Once thought of as “just a fad” has turned into a new form of connectivity, news updates, selling and so much more.  Integrated into our daily lives, whether we like it or … Continue reading Social Media Birthdate 2007 →

Social media has been around for as long as I can remember. I was always hesitant to use any social media because I was always told about the dangers of the internet and how strangers could lure in and kidnap children, or how someone you are talking to online could be a grown man posing … Continue reading My Life Using Social Media  →

    Social Media has affected me in more ways than I'm probably even aware of. I got facebook for the first time when I was thirteen, and instagram soon after. I was so excited and thought I was so cool. However, that quickly changed after five years later when I discovered my old Middle School Instagram … Continue reading The End Of Letters? →

Social media is a large part of modern day life, whether you use it for your job, school, or entertainment it has a large role in what you see day to day. However, does this content we see all hours of the day really benefit us... or does it hurt us? Social Media From All … Continue reading Social Media… A Positive or Negative Advancement? →

Social media is everywhere in the modern world. However, it has come a long way from when MySpace was a main stream platforms. Forms of social media, such as Usenet and CompuServe, have been around since the 1940's. Social media has multiple uses - both as personal accounts and professional profiles. Local and world-wide businesses … Continue reading Social Media in today’s world →