Customer Service

Everyone has customer service interactions. Some company’s customer service is excellent while other places lack it greatly. Everyone has experienced both types of customer service. People express their pleasures or displeasures with their experiences differently. When people have had a memorable experience whether good or bad they will usually turn to social media as a … Continue reading Customer Service

The Risks of Social Media and How to Handle Them

Like anything in our capitalistic society, social media marketing has a fair number of risks in addition to its advantages. This is nothing unusual, as it is the nature of the beast. Nothing is a guarantee, and we certainly shouldn’t expect anything, especially something like social media marketing, to be so. As we learned in … Continue reading The Risks of Social Media and How to Handle Them

Customer Service Through Social Media

Customer service is important for any brand. Customer service can have a large impact not only on service but generating sales and repeat customers. With more and more brands now having a social media presence, customer service on social media is becoming a big deal. Things such as inquiries, feedback, and general comments will all … Continue reading Customer Service Through Social Media

Customer Service for When Your Customer Is Actually An Idiot (And When They’re Not)

What even is customer service? At one point I would have just rolled my eyes and given you an ‘um, duh’ kind of look because it seemed stupidly obvious to me: the people who work behind the customer service desk, obviously. So What Is It Really? According to the website salesforce.com, customer service is “the … Continue reading Customer Service for When Your Customer Is Actually An Idiot (And When They’re Not)

Customer Service, Reviews, and Great Products makes a Business Successful on Social Media

I feel that customer service and reviews make a business successful here's why. If you have a customer that has an issue that business owner should do the best they can to make any situation better. I say this because if there is bad customer service and that person writes a negative review about you … Continue reading Customer Service, Reviews, and Great Products makes a Business Successful on Social Media

Customer Service is important, especially on social media.

Every company should have good customer service, but there are always those good and bad reviews on social media that either help your company, or take away customers from coming to your company. The main reason in typing this blog is to talk about good and bad examples that are most common to see in … Continue reading Customer Service is important, especially on social media.